Please note this is a purchase of a SolaX warranty code for a five-year extension. After an order has been placed SPG Renewables will obtain a warranty code from SolaX. The activation code will be issued to your Portal account which can be accessed through My Account-Warranties. Confirmation and receipt will also be sent to your email address.

To activate your warranty with SolaX, please follow “‚ Solax Cloud System

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How to proceed with ordering the extended warranty:

• Select Your Warranty Extension: Choose the relevant warranty extension that best suits your needs.
• Place Your Order: Submit your warranty extension order through our standard ordering process, just like you would for any other SPG Renewables product. Remember to follow the usual steps of placing an order, creating a shipment, and requesting dispatch.
• Provide Additional Information: Please provide the necessary additional information under the "My Account" section and select the "Warranty" tab, finish by Requesting Documentation.
• Process Time: Once your order is placed, our team will initiate the process of ordering the extended warranty from the manufacturer. Kindly note that it may take approximately 6 to 8 weeks for the warranty certificate to be generated and received.
• Stay Updated: We will notify you as soon as the warranty certificate is ready for download. An email notification will be sent to your registered email address. You can then access and download the certificate by visiting the "My Account" section and navigating to the "Warranty" tab.

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Should you have any inquiries or require assistance at any point during this process, please don't hesitate to contact our dedicated‚ Customer Service team .

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